Frequently Asked Questions - Smith Seal Acquisition

All email addresses for Smith Seal of NC representatives will remain operational. Emails will be forwarded automatically to their new zatkoff.com email address.

Yes. The ownership transition requires legal name changes. Zatkoff Seals & Packings’ legal name is Roger Zatkoff Company. The tax identification number is 38-1683798. Additional information about Zatkoff can be found in the Company Information Packet. Please update your business systems accordingly to avoid disruptions. To avoid fraud, please always verify banking information and legal entities with your Zatkoff Seals & Packings or Smith Seal of NC representative.

To minimize disruptions, order processing and invoicing will remain unchanged during this transition. Smith Seal of NC procedures and processes will continue functioning the same as prior to the merger. Eventually, Smith Seal of NC operations and systems will be seamlessly integrated with Zatkoff Seals & Packings’ ISO 9001:2015 management systems, which may result in procedural changes. You will be notified well in advance of any changes occurring.

Yes. The ownership transition requires a change in bank accounts. Additional information regarding these changes, as well as bank account numbers and routing numbers can be found in the Company Information Packet. Please update your business systems accordingly to avoid disruptions. To avoid fraud, please always verify banking information and legal entities with your Zatkoff Seals & Packings or Smith Seal of NC representative.

Yes, FOB our plant. 1% 10th & 25th net 30 days.

To minimize disruptions, our customers can continue to contact their primary Account Manager until further notice. Your primary Account Manager will be able to guide you to additional resources, contact persons, or new management team as necessary, depending on your request.

To minimize disruptions, our customers can continue to contact their current Technical Support representative until further notice.

Yes. Digital access to Zatkoff Seals & Packings’ online tools will be available. Please contact your current primary Account Manager to learn more about it and request access.

If you have any additional questions regarding the acquisition or transition, please contact your primary Account Manager. Additionally, new management team and supplemental support are also available to handle requests or issues that may arise. Our team will work to answer your additional questions as quickly as possible.